Refund & Return Policy

At veluneliving, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned within 60 days from the date of delivery, subject to the conditions below.

This return policy applies to eligible orders delivered to the United States and United Kingdom.

Return Window

Customers have 60 days from the date their order is delivered to request a return.

The returned item must be:

• New and unused

• In its original condition

• In its original packaging where applicable

• Accompanied by proof of purchase or the relevant order information

Return Shipping

Return shipping is FREE when you use the prepaid return label provided by XXXX for an eligible return.

We do not charge restocking fees for eligible returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at help@veluneliving.shop , within 7 days of delivery.

Please include your order number and clear photographs showing the issue so that we can investigate and provide the appropriate solution.

Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Refunds are generally processed within 7 business days after the returned item has been inspected and approved.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Return Address

For return instructions, please contact our customer support team before sending your item back.

Email: help@veluneliving.shop 
Phone: +1 (872) 2643-427 

Please do not send a return to the business address unless our support team specifically instructs you to do so.

United Kingdom Customers

Orders delivered to the United Kingdom are also subject to applicable consumer protection and distance-selling requirements.

Where applicable law provides customers with rights that are more favourable than this policy, those legal rights will continue to apply.

Contact Us

For questions about returns or refunds, please contact:

• Email: help@veluneliving.shop
• Phone: +1 (872) 2643-427 
• veluneliving
• Address : 7410 S Western Ave , Chicago  , Illinois , 60636 , United States