Shipping Policy

Effective Date: July 31, 2026

VeluneLiving is an online store specializing in bed sheets, pillows, duvet sets, and bedroom comfort essentials. We are committed to providing a simple, reliable, and transparent shipping experience for every order placed through veluneliving.shop.

By placing an order through our website, you acknowledge and agree to the shipping terms outlined below.

United States & United Kingdom Shipping

VeluneLiving currently ships to customers throughout the United States and United Kingdom.

Orders are delivered to valid residential or commercial addresses within our available delivery areas. Delivery times may vary depending on the destination, product availability, and carrier service.

Free Shipping

We offer free standard shipping on all orders delivered within the United States and United Kingdom.

• No minimum order value is required.

• No standard shipping fee will be charged at checkout.

• Any optional shipping upgrades, if available, will be clearly displayed before payment.

Order Processing Time

Most orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are generally processed Monday through Friday, excluding public holidays.

Orders placed during weekends or holidays will typically begin processing on the next business day.

Estimated Delivery Time

After an order has been processed and shipped, standard delivery generally takes approximately 4–6 business days.

Delivery estimates may vary depending on the destination and carrier.

Please note that estimated delivery times are not guaranteed and may occasionally be affected by:

• Severe weather

• Public holidays

• Carrier delays

• High shipping volumes

• Incorrect or incomplete delivery information

• Circumstances outside our control

Once an order has been handed to the carrier, final delivery timing is determined by the carrier.

Shipping Carrier

We work with established and trusted shipping carriers to deliver orders safely and efficiently.

The carrier used for your order may vary depending on the destination, package size, product type, and available delivery services.

Order Tracking

Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information to monitor your package's delivery progress.

Please allow some time for tracking information to become active after your shipping label has been created or the package has been scanned by the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

We recommend carefully reviewing your shipping information before completing your purchase.

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

PO Boxes

Some carriers may have restrictions on deliveries to PO Boxes.

If a carrier requires a residential or commercial street address, customers may be contacted to provide an alternative delivery address.

An incomplete or unsupported address may result in a delivery delay.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, missing, or marked as delivered but cannot be located, please contact our customer support team.

Please provide:

• Your order number

• Your tracking number

• Your delivery address

• A brief description of the issue

We will review the shipment information and work with the applicable carrier when necessary to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery whenever possible.

Please provide your order number along with clear photos of the product and shipping packaging.

Our support team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Packaging & Bedding Care

Our sheets, pillows, duvet sets, and other bedding products are packaged carefully to help protect them during transportation.

When opening your package, please handle the products carefully and avoid using sharp objects directly against the fabric or product.

For pillows or other products that may require time to regain their intended shape after shipping, please follow the care and unpacking instructions provided with the product.

Delivery Availability

Shipping availability may vary depending on the destination.

We currently serve customers in the United States and United Kingdom. If your address cannot be serviced by our available shipping carriers, our customer support team will contact you regarding the order.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact our support team:

Customer Support Email: help@veluneliving.shop

Customer Support Phone: +1 872-264-3427

Business Mailing Address:
7410 S Western Ave
Chicago, Illinois 60636
USA

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM , Eastern Time

Our support team aims to respond to customer inquiries within 1–2 business days.

Need Assistance?

If you have any questions about your order or delivery, please contact our customer support team. We are committed to providing a reliable, transparent, and convenient shopping experience.

Thank you for choosing VeluneLiving.