Terms of Service

Effective Date: September 2, 2026

Welcome to VeluneLiving. These Terms of Service ("Terms") govern your use of the VeluneLiving website and your purchase of our products.

VeluneLiving is an online store offering bed sheets, pillows, duvet sets, and other bedding and bedroom comfort essentials to customers in the United States and United Kingdom.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. Eligibility

By using our website or placing an order, you represent that:

• You are at least 18 years old or have the legal capacity to enter into a purchase agreement.

• You are located in the United States or United Kingdom, where we currently offer delivery.

• You provide accurate, current, and complete information when placing an order.

• You have the legal authority to use the payment method provided.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, materials, and other product information displayed on our website are accurate and up to date.

Actual colors may vary slightly depending on your device or screen settings.

We reserve the right to correct product information, availability, descriptions, or errors when necessary.

If you receive a product that is materially different from its description or has an issue, please contact us and refer to our Return & Refund Policy.

3. Pricing

All product prices are displayed in the currency shown on our website or at checkout.

Prices may change from time to time without prior notice. Any applicable taxes, duties, or other charges will be displayed or communicated where applicable.

We reserve the right to correct pricing errors, typographical errors, or other inaccuracies.

If an order is placed for a product with an obvious pricing error, we may cancel the order and provide a full refund.

4. Orders and Payment

Submitting an order does not guarantee acceptance. All orders are subject to product availability, payment confirmation, and our acceptance of the order.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases involving:

• Product availability issues

• Incorrect pricing or product information

• Suspected fraudulent activity

• Incorrect or incomplete delivery information

• Shipping restrictions

• Payment authorization issues

If we cancel an order after payment has been received, we will issue a refund to the original payment method.

Payments are processed securely through our available payment providers, including PayPal and Stripe. We do not store full payment card information on our servers.

5. Shipping and Delivery

VeluneLiving currently ships to customers in the United States and United Kingdom.

We offer free standard shipping on eligible orders to both countries.

Most orders are processed within 1–2 business days after payment has been successfully confirmed. Standard delivery generally takes approximately 4–6 business days after shipment.

Delivery estimates are provided for guidance and may be affected by carrier delays, weather, holidays, high shipping volumes, incorrect addresses, or circumstances beyond our reasonable control.

For complete information, please review our Shipping Policy.

6. Returns and Refunds

We want you to shop with confidence. Eligible products may be returned within 60 calendar days of delivery, and VeluneLiving provides free return shipping for eligible returns.

Products should generally be unused, unwashed, and in their original condition and packaging where possible.

For complete information about return eligibility, return procedures, refunds, damaged products, and exclusions, please review our Return & Refund Policy.

Nothing in our return policy limits any consumer rights you may have under applicable law.

7. Order Cancellation

You may request cancellation of an order before it has been processed or shipped.

Please contact our customer support team as soon as possible with your order number.

Once an order has entered processing or has been shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.

8. Intellectual Property

All content appearing on our website, including text, graphics, photographs, logos, designs, product information, and other materials, is owned by or licensed to VeluneLiving and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, publish, or commercially use our website content without our prior written permission.

9. Prohibited Use

You agree not to use our website for unlawful or unauthorized purposes.

You must not:

• Violate any applicable law or regulation.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with website operation or security.

• Upload or transmit malicious software or harmful code.

• Use our website for fraudulent purposes.

• Copy or reproduce website content without permission.

• Attempt to obtain products or services through fraudulent means.

10. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, completely secure, or free from errors.

We may temporarily suspend or modify website functionality for maintenance, updates, security reasons, or other operational requirements.

11. Limitation of Liability

To the fullest extent permitted by applicable law, VeluneLiving will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or purchase of products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection laws.

For customers in the United Kingdom, nothing in these Terms affects your statutory rights.

For customers in the United States, nothing in these Terms excludes rights or protections that cannot legally be waived under applicable law.

12. Disclaimer

We make reasonable efforts to provide accurate product and website information. However, to the extent permitted by applicable law, we do not guarantee that all website content will always be completely error-free, uninterrupted, or current.

Nothing in these Terms excludes any warranties, rights, or protections that cannot legally be excluded under applicable law.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs resulting from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

Nothing in this section requires you to indemnify VeluneLiving where such a requirement would be prohibited by applicable law.

14. Governing Law and Consumer Rights

These Terms are intended to apply to customers in both the United States and United Kingdom.

Where mandatory consumer protection laws apply to your purchase, those laws will continue to apply regardless of any other provision in these Terms.

For UK customers, nothing in these Terms is intended to remove or restrict consumer rights provided by applicable UK consumer protection legislation.

For US customers, applicable federal and state consumer protection laws may also provide additional rights.

15. Dispute Resolution

If you have a concern or dispute regarding an order or our services, please contact our customer support team first so that we can attempt to resolve the matter directly.

We will make reasonable efforts to resolve customer concerns fairly and promptly.

Nothing in this section prevents a consumer from exercising mandatory legal rights or remedies available under applicable law.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, or legal requirements.

The updated version will be posted on our website with a revised effective date.

Your continued use of the website after an update means you acknowledge the updated Terms, to the extent permitted by applicable law.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, form the terms governing your use of our website and your purchases from VeluneLiving.

19. Business Information

VeluneLiving is the online store responsible for operating this website and providing the products and services offered through it.

Customer Support Email:
help@veluneliving.shop

Customer Support Phone:
+1 872-264-3427

Business Mailing Address:
7410 S Western Ave
Chicago, Illinois 60636
USA

Customer Support Hours:
Monday – Saturday, 9:00 AM – 5:00 PM (GMT-05:00) Eastern Time

Our customer support team aims to respond to inquiries within 1–2 business days.

20. Contact Us

If you have questions about these Terms, an order, our products, shipping, returns, or refunds, please contact our customer support team using the information above.

Thank you for choosing VeluneLiving.