FAQ
Frequently Asked Questions
Find answers to some of the most common questions about shopping with VeluneLiving. If you can't find the information you're looking for, our customer care team is always here to assist.
1. Shipping & Delivery
How much does shipping cost?
We offer FREE standard shipping for eligible orders within the United States and United Kingdom.
No unexpected standard shipping fees are added at checkout.
Where do you ship?
We currently ship to customers in the United States and United Kingdom.
At this time, we do not ship to P.O. boxes, APO, FPO, or DPO addresses.
How long will it take to receive my order?
United States
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Handling time: 1–2 business days
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Transit time: 3–4 business days
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Estimated total delivery time: 4–6 business days
United Kingdom
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Handling time: 1–2 business days
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Transit time: 3–4 business days
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Estimated total delivery time: 4–6 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, public holidays, customs processing, or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when available.
You can use the tracking number provided to follow your package through the relevant delivery carrier.
2. Returns & Refunds
What is your return policy?
We offer a 60-day return window from the date of delivery for eligible products.
For hygiene and product-quality reasons, bedding products must be returned in new, unused, unwashed, and undamaged condition, unless the item arrived damaged or defective.
Where applicable, products should be returned in their original packaging.
Please review our full Return & Refund Policy for complete details.
Are there any return fees?
Eligible returns may be sent using our prepaid return label where applicable.
We do not charge restocking fees on eligible returns.
Can I return an item in person?
Yes. Eligible returns may be returned by mail or, where applicable, delivered to our office at:
7410 S Western Ave
Chicago, Illinois 60636
United States
Please have your order information or proof of purchase available.
My bedding arrived damaged. What should I do?
We're sorry if your order arrived damaged.
Please contact us at help@veluneliving.shop within 7 days of delivery and provide:
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Your order number
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A description of the issue
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Clear photos of the damaged product and packaging
Our customer care team will review the situation and assist you with an appropriate resolution, which may include a replacement or refund.
3. Our Bedding Collection
What products does VeluneLiving offer?
VeluneLiving offers a carefully selected collection of bedding essentials, including pillows, sheets, and other pieces designed to bring greater comfort and refined style to your bedroom.
Our collection is created for customers who appreciate comfortable materials, elegant design, and a more elevated approach to everyday rest.
What materials are your products made from?
Material composition varies by product.
For detailed information about the fabric, filling, dimensions, and other specifications of a particular item, please refer to the product description on its individual product page.
How do I choose the right pillow?
The ideal pillow depends on your preferred sleeping position, desired level of support, and personal comfort preferences.
We recommend reviewing the product description and specifications for each pillow to understand its dimensions, materials, and support characteristics before purchasing.
How do I choose the right sheet size?
Please check the size options available on the individual product page before placing your order.
We recommend measuring your mattress, including its depth, to help ensure the best possible fit.
How should I care for my bedding?
Care instructions can vary depending on the specific product and materials used.
Always follow the care instructions provided with your product. We generally recommend avoiding harsh chemicals and following the manufacturer's recommended washing and drying instructions to help maintain the appearance and feel of your bedding.
4. Payments & Security
What payment methods do you accept?
We accept major payment methods available at checkout, which may include:
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Visa
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Mastercard
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American Express
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Discover
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Diners Club
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PayPal
Available payment methods may vary depending on your location.
Is my payment information secure?
Yes.
Our checkout uses secure encryption technology to help protect your personal and payment information during your shopping experience.
We do not store your complete credit card or banking information on our servers.
When will I be charged?
Payment is generally processed when your order is successfully placed.
Once payment has been confirmed, your order can proceed to our fulfillment process.
5. Orders & Customer Support
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at help@veluneliving.shop.
Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once fulfillment has begun.
What should I do if I receive the wrong item?
If you receive an item that doesn't match your order, please contact us at help@veluneliving.shop as soon as possible.
Please include your:
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Order number
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Description of the issue
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Photo of the item received, if possible
Our customer care team will review your request and help resolve the issue.
What should I do if my order hasn't arrived?
First, check the tracking information provided in your shipping confirmation email.
If the tracking information hasn't updated for an extended period or your estimated delivery window has passed, contact our customer care team at help@veluneliving.shop and we'll help you investigate the shipment.
6. Product & Order Information
Will the product I receive look exactly like the pictures?
We make every effort to display our products as accurately as possible.
However, slight differences in color may occur depending on your screen settings, lighting conditions, and photography.
Can I order multiple items together?
Yes. You can add multiple products to your shopping cart and place them together in one order.
Depending on the products purchased, items may occasionally be shipped separately.
Will I receive an order confirmation?
Yes.
After successfully placing an order, you should receive an order confirmation containing your order details.
If you don't see the email, please check your spam or junk folder. If you still cannot locate it, contact our customer care team.
Still Have Questions?
We're here to help.
If you have questions about our products, your order, delivery, returns, or anything else, please don't hesitate to contact us.
Email: help@veluneliving.shop
Phone: +1 (872) 264-3427
Address:
7410 S Western Ave
Chicago, Illinois 60636
United States
Support Hours: 24/7 Customer Support
At VeluneLiving, we're committed to providing a smooth, secure, and reliable shopping experience from the moment you discover our collection to the moment your order arrives at your door.
VeluneLiving — The Art of Rest.